Exeter Chiefs Supporters Club Privacy Policy

Our contact details

Name: Exeter Chiefs Supporters Club

Address: c/o Exeter Rugby, Sandy Park Stadium, Sandy Park Way, Exeter, Devon EX2 7NN

Phone Number: 07585 661718

Or contact us via our contact form CLICK HERE

The type of personal information we collect

We currently collect and process the following information:

Members and subscribers email addresses
Members postal addresses

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To become a member of the Exeter Chiefs Supporters Club
To subscribe to our regular emails

We use the information that you have given us in order to:

Update you about our events
Provide information to you about our activities
Maintain a list of members and subscribers

We will not share this information with any other organisation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at the above address or by submitting a request through our contact form CLICK HERE

(b) We have a contractual obligation to you as a member or subscriber.

How we store your personal information

Your information is securely stored.

We keep emails and addresses for the duration of your membership. We will then dispose of your address information by deleting our records. We will retain your email address unless you unsubscribe to our emails. If you have subscribed to our regular emails, we will delete your email if you unsubscribe.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via our contact form CLICK HERE if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Exeter Chiefs Supporters Club, c/o Sandy Park Stadium, Sandy Park Way, Exeter, Devon EX2 7NN.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk